Help Center

Last updated 6 August 2026

Everything on hudr.net, where it lives, and what each control actually does. Start with the grid below — it is the list of things people write to us about, and each one links straight at the screen that does it. Short answers to common questions are in the FAQ; anything this page does not cover, ask us on the contact page.

I want to…

Every link here opens the exact screen. If you are signed out you will be asked to sign in first, and then land where you were going.

Where everything is

These are the main places in hudr.net. All of them need you to be signed in — if you open one while signed out you will land on the login screen first. On a phone, the same menu is behind the ☰ button at the top left.

Place	Address	What it is for
Feed	/	Posts from people you follow, plus recommended posts and communities you joined.
Explore	/explore	Finding posts, people and topics you do not already follow.
Reels	/reels	Short vertical video, one at a time.
Messages	/messenger	Direct messages, group chats and message requests.
My Network	/connections	Your connections, requests you have received, requests you have sent.
Communities	/communities	Topic groups. You can create up to 10 of your own.
Jobs	/jobs	Browsing and applying, your applications, saved jobs and email alerts.
Saved	/bookmarks	Posts you bookmarked.
Wallet	/wallet	Your balance, deposits and transaction history.
Reviews about you	/reviews	The reviews other people have written about your profile.
Your profile	/@yourusername	What other people see, including your posts, media and reviews.
Settings	/settings	Everything about your account, privacy, notifications and earning.
Help	/document/help-center	This page. It is in the left sidebar, at the bottom of the menu.
Business hub	/business	Posting a job, running an ad, and requesting a cashout.

How Settings is laid out

Settings is one page with a list of sections down the left and the section you picked on the right. On a phone the list is on top and tapping a section replaces it — the ‹ arrow at the top left of a section takes you back to the list.

Every section has its own address, so you can jump straight to one instead of hunting: paste /settings#notifications into the address bar and the Notifications section opens by itself. The full set:

• #account — Your account · #activity — Your activity · #insights — Insights
• #monetize — Monetize · #credentials — Account credentials
• #notifications — Notifications · #privacy — Account privacy settings
• #language — Language · #social — Social media · #theme — Theme
• #personal — Personal info · #verify — Get verified
• #blocked — Blocked people · #actions — Account actions
• /settings/reviews — Reviews (its own page, not a section)

Notifications — turning them down or off

This is the question we get most, so here it is in full. hudr.net has three separate ways of telling you something happened, and they are controlled in different places. Knowing which one is bothering you is most of the answer.

Kind	What it looks like	Where you control it
In-app	The bell in the top bar, with a number on it.	Not a switch — see the note below.
Push	An alert from your browser or phone while you are not looking at hudr.net.	Settings → Notifications → Push notifications
Email	A message in your inbox.	Settings → Notifications → Email notifications

Turn the emails off

1. Open /settings#notifications, or click your photo in the top bar → Settings → Notifications.
2. At the top of the section there are two tabs. Choose Email notifications.
3. Switch off the ones you do not want. There is no master switch — turn them all off and no notification email is sent.
4. There is no Save button. Changes save as you flip them, which is what the line under the heading means by “Changes save automatically”.

Turn the pop-up alerts off

1. Same section: /settings#notifications.
2. Choose the Push notifications tab.
3. Switch off what you do not want. It is the same list as the email tab, saved the same way.

Your browser or your phone also has its own permission for hudr.net, sitting in front of ours. If you blocked notifications there, nothing arrives whatever these switches say — and if you want them back you have to allow them in the browser or phone settings first.

What the switches cover

Both tabs offer the same list, grouped in three:

• Messages — Direct messages (new messages and message requests), and Unread message reminders if your account has it: one nudge if you do not open a message within a minute or so.
• Feedback — Reactions, Comments, Shared posts (when your post is shared or quoted) and Mentions.
• Events — Followers and Follow request.

Below those, in its own box, is Notification sound — whether this browser plays a sound when something arrives. It is saved on this device only, so turning it off on your laptop leaves your phone as it was.

The ones that live somewhere else

• “A new device signed in” email — /settings#credentials, the Login notification switch. This one is a security warning, so it is kept away from the rest.
• One noisy conversation — open the chat in /messenger and press Mute in its header. The messages still arrive and the thread still updates; you just stop being alerted. The button reads Muted once it is on — press it again to undo.
• One noisy person — open their profile, ⋯ → Mute @their-handle. Muting is silent and one-sided: they are not told, and nothing they can see changes.
• A community — open the community and use the bell button in its header to turn its notifications on or off.
• Job alert emails — every alert email has an unsubscribe link, and it works without signing in. One click and that alert stops.

Your account and profile

Signing up

Signing up asks for an email address and a password, and nothing else. We email you a 6-digit code that is valid for 30 minutes; type it in to confirm the address. The same email also contains a confirmation link if you would rather click.

Until you confirm, no account exists — the code and the password are held, hashed, in a pending-signup record. In plain English: if you never type the code, there is nothing to delete, because nothing was ever created.

After confirming you pick a display name and a username. Country and city are offered at the same time and can be skipped. You can also sign up and sign in with Google instead of a password.

Changing your details

• Username, caption, name, surname, bio, website, gender — /settings#account. The username field has a Change button beside it; 4–32 characters, letters, numbers, dots and underscores.
• Profile photo and cover — not in Settings. Open your own profile (/@yourusername) and press Edit profile; the same button is on the Profile tab in the app.
• Email address, phone number, password — /settings#credentials. Changing your email or phone sends a code to the new one; it is not switched over until you type that code in.
• Date of birth, country, residence city — /settings#personal. These are private and never shown on your profile.
• Links to your other profiles — /settings#social. These are shown on your profile.
• Language — /settings#language. It changes menus and buttons, not the posts other people wrote.
• Light, dark or follow-my-device — /settings#theme, and it is saved per device, so changing it on your laptop does not change it on your phone. The moon or sun button in the top bar does the same thing in one tap.

Checking your account is secure

/settings#credentials has a Security check card:

• Active sessions — every device currently signed in, with a button to end them.
• Login notification — emails you when a new device signs in.
• Change password — offers to sign out every other device at the same time. Use that option if you think someone else has been in your account.

Forgot your password? Use /auth/forgot-password. Resetting it signs the account out everywhere. Nobody from hudr.net will ever ask you for your password or for a code we emailed you — if someone does, they are not us.

Your own numbers

• Insights — /settings#insights. Followers, posts and audience by country and gender, for this month, this year or lifetime. Only you can see it.
• Your activity — /settings#activity. Everything you have liked and every comment you have written, so you can find that post again.

If your account is suspended

You will be sent to /suspension, which says what happened and lets you send one appeal. Do not appeal by email — an appeal filed there lands on the same screen a moderator uses to reactivate the account. Some suspensions are self-serve: if the problem is your username, picking an allowed one on that page lifts the suspension immediately.

Privacy — who can see and reach you

/settings#privacy is one screen. Five dropdowns and one switch, and between them they decide how reachable you are:

• Followers — All users, or Only approved. Only approved is how you make the account private.
• Direct message — All users, Followers only or Nobody. Who is allowed to start a conversation with you.
• Story replies — who can reply to a story you posted.
• Group invites — who can add you to a group or community.
• Mentions — who can put your handle in a post or comment.
• Show my activity status — the green dot. Turn it off and other people stop seeing when you are online.

What “private” actually changes

Setting Followers to Only approved means new followers have to be let in by you, and until they are, they cannot see your profile in full — your posts are not shown to people who do not follow you. It does not retroactively remove people who already follow you, and it does not hide anything you have already posted somewhere public, such as a post you embedded on another website.

Blocking, muting and reporting — which one you want

These three are often confused, and they do very different things.

• Mute — you stop being alerted about them. Silent, one-sided, reversible; they are told nothing.
• Block — they cannot find your profile or message you. Also silent, in the sense that we do not send them a notice, but they will be able to tell.
• Report — tells us, and nothing else. It does not hide the person from you. If somebody is bothering you and breaking the rules, do both: report it so we can act, and block so you stop seeing them meanwhile.

1. Open the person’s profile (tap their name or photo anywhere).
2. Press the ⋯ button next to Follow.
3. Choose Mute, Block or Report profile. The menu shows Unmute / Unblock instead if you have already done it.
4. To undo a block later without finding them again, go to /settings#blocked — everyone you have blocked is listed there with an unblock button.

Reporting is not only for people. The ⋯ menu on a post, reel, story, community, group chat or review has a Report option, and it files straight into the moderation queue with the exact item attached — which is why it works far better than emailing us a description.

Two things have no report button of their own: an individual comment, and a single direct message. For a comment, report the post it sits under or the account that wrote it — and remember that the author of a post can delete any comment on it and can turn comments off for that post. For a direct message, report the person you are talking to, or the group chat if it is a group.

Posting, and who sees it

The composer

Create post at the top of the sidebar (or the + in the middle of the bottom bar on a phone) opens the same box everywhere: text, photos, video and polls. Attachments upload into a draft as you add them and are finalised when you press Publish, so a slow upload does not stop you writing.

There is no per-post audience picker. The “Anyone” label under your name says what it says: a post you publish can be seen by anyone on hudr.net — unless your account is private, in which case it follows the account. If you want something on your profile without pushing it at anybody, that is what the second mode is for.

Upload to media — the second tab at the top of the composer. It posts to the Media grid on your profile only. It never appears in anybody’s feed, in Explore, or in Reels.

What the ⋯ on a post does

• Save post — puts it in /bookmarks. Only you see your saved list.
• Copy link — the post’s permanent address, for pasting anywhere.
• Copy text — just the words.
• Embed post — copies a snippet you can paste into your own website. Worth knowing: the embed loads its typeface from Google Fonts, so Google sees the IP address of everyone who views the page you put it on.
• Edit post — your own posts only.
• Delete post — your own posts only. It disappears from the feed, your profile, search and its own link straight away. You cannot undo it yourself; if you deleted something by accident, write to us quickly — the confirmation box says so too.
• Report post — on other people’s posts, in place of edit and delete.

Why a post sometimes says it is being checked

Some posts are looked at by our moderation team before they go wide: every new reel, always, and other new posts whenever post review is switched on. Editing a post sends it back through the same check. While one is waiting, it is visible to you, to your followers and to anyone who opens its link, but not in the public feed, Explore or search. After review it either goes out normally, stays followers-only, or stays on your profile and its own link but out of the public and discovery feeds.

Plenty is not checked in advance. Comments and replies, stories, posts made inside a community, profile reviews and direct messages go live the moment you send them. They are covered by the same rules and are dealt with when someone reports them.

Nothing is deleted by that decision. The worst outcome is a smaller audience, not a removed post.

Stories and reels

Stories are the row of circles above the feed, and they disappear 24 hours after you post them. Open your own story and the bar at the bottom is yours:

• Viewers — who has watched it. Unique people, counted across all the frames.
• Story statistics — the same numbers with reactions.
• Edit story and Delete — on your own story.
• Copy link — on anyone’s. Report story appears on other people’s.

Who may reply to your stories is Story replies at /settings#privacy.

Reels are short vertical videos with their own page at /reels. The sound is off until you turn it on, and that choice is remembered on that device. On a computer, M mutes and unmutes.

Messaging

/messenger has three tabs: Chats, Groups and Requests.

“Somebody says they messaged me and I never got it”

Almost always this. A first message from someone you are not connected to does not land in your inbox — it goes to the Requests tab, where you can read it and then accept it or delete it. Nothing you do there tells the sender you saw it. Go straight to it with /messenger?tab=requests. Group invitations arrive in the same tab.

To stop requests entirely, set Direct message to Followers only or Nobody at /settings#privacy.

Muting, blocking and reporting a chat

The chat header carries Mute — press it and it reads Muted; press it again to undo. Muting only stops the alerts: messages keep arriving in the thread. The chat’s menu also has Report, and a one-to-one chat can be blocked from there. Blocking a person from anywhere blocks them everywhere — the block list at /settings#blocked is the single place to undo it.

Emoji and GIFs

The message box has an emoji picker and a GIF picker. A message that is only emoji is drawn large, with no bubble. GIFs are not uploaded to us — they play straight from Giphy’s servers, so Giphy sees the IP address of everyone who views the GIF, including inside a private chat. Your GIF searches go through our server, so the words you type are not sent from your browser to Giphy.

Group chats

Groups can be joined from an invite link, which looks like /messenger/join/CODE. Who is allowed to add you to one is Group invites at /settings#privacy.

Communities

Communities are topic groups, browsable at /communities and grouped by category. Each one has its own address like /c/its-name, which is also its invite link — the Invite button copies it for you.

• Joining and leaving — the button in the community header. Posts from a community you joined can turn up in your feed, labelled with the community’s name and “You joined”.
• Its notifications — the bell button beside that, on or off per community.
• Creating one — you can create up to 10. Name, category and description; you are its owner.

If you own one, Manage community gives you:

• Published — whether it shows up in Discover and search at all.
• Allow comments — comments on posts in this community.
• Members can post — members, not only admins, may publish. On some accounts this switch is frozen.
• Public posting — anyone can post, even people who have not joined.
• Anyone can view the members list — off means only you and your admins see who is in it. The member count stays visible either way.
• Photo, name, category, description and the community guidelines are edited from the same place.

Jobs

• Browse and apply — /jobs. Cards you have already applied to are marked “Applied”.
• Track applications — the My applications tab on the same page.
• Saved jobs — save a job from its card and find it again in the Saved jobs menu on /jobs.
• Email alerts — enter an email on /jobs to get a digest of matching roles. Every alert email carries a one-click unsubscribe that works without signing in.
• Posting a job — /business → Jobs → Create. You can publish, unpublish and edit a listing from there.

Reviews on your profile

Reviews are public, written by other people, and shown on a Reviews tab on your profile. They are off until you turn them on.

• Turn them on or off — /settings/reviews. That page also controls who is allowed to review you, and what is shown on the reviews you write about other people.
• Read and answer them — /reviews. This page only ever shows reviews about you; it is where you reply, and where you report one you believe breaks the rules.
• Closing reviews deletes nothing. New reviews stop arriving; the ones you already have, and your rating, are kept and come back exactly as they were if you switch reviews on again.

From /reviews you can also copy an embed widget to put your rating on your own website. You choose the layout, light or dark, and whether your handle, photo and badge are shown. Unlike the post embed, this widget deliberately loads no fonts and no other external files.

Wallet, earning and payouts

Your wallet

/wallet shows your balance, a Deposit button and your full transaction history. Deposits can be paused by us — if they are, the tile says “Unavailable” and explains why. Your balance is spent inside hudr.net: promoting a post, running an ad campaign, and (when that option is switched on) buying a verification badge. Pause or delete an ad campaign and the budget it has not spent yet goes back to the wallet.

Earning

/settings#monetize is where you apply, see whether you qualify yet, choose which earning streams to turn on, and watch what you have earned. Nothing switches on automatically — our team reviews every creator first. If you are not eligible yet, that page can email you the moment you are. The FAQ covers the streams and the requirements in more detail.

Getting money out

Earnings land in your wallet balance. To move money out, request a cashout at /business/wallet/cashouts/new. You choose an amount and a payment method, and every request is reviewed by us before it is paid. A minimum amount and a cashout fee apply.

Getting a verified badge

/settings#verify. What is offered there depends on what we currently have switched on, and one, both or neither may be available:

• Pay for it. The price is taken from your wallet balance and the badge is active immediately. It is time-limited — the panel shows the date it runs out, and you renew by paying again. Paying early extends from the existing expiry rather than shortening it.
• Ask for a review. Submit links to your profiles elsewhere, plus an optional note, and our team looks at them. You can have one request under review at a time.

There is a separate Verified company badge, which is earned by confirming an email address on the company’s own domain.

We do not ask you to upload a government ID to get the standard badge. The full rules are on the Verification rules page.

Leaving hudr.net

There is no “pause” or “deactivate” button — Delete account is the only one. If you want to be left alone but keep the account, turn the notifications off (/settings#notifications) and close the account to strangers (/settings#privacy) instead; both are reversible in a tap.

1. Open /settings#actions.
2. Type your password in Confirm your password.
3. Optionally tell us why you are leaving. If you fill that box in, we keep what you wrote together with your account details as feedback — leave it blank if you would rather we did not.
4. Press Yes, I want to delete account and confirm.

Deleting your account signs you out on every device and stops your profile, posts, comments and followers being visible to anyone on hudr.net — to logged-out visitors and to search engines too. You cannot undo it yourself. It is not a wipe of our database: what stays behind, and for how long, is listed in the Privacy Policy. Messages you already sent stay in the other person’s conversation.

What we record about your device

While you are signed in, hudr.net writes a security-log entry at most once every 5 minutes. There is one entry per device, IP address and calendar day, and it holds your IP address, your browser’s User-Agent string, a device fingerprint, your platform and browser with their versions, and the country, region, city, timezone and network operator that a lookup service resolves from your IP.

This is not login-only — it happens throughout your session. In plain English: it is a running log of where you are connecting from, not a one-off note taken when you sign in. It exists so that you and we can spot a device that should not be there.

• Security-log entries — kept 30 days, then deleted automatically.
• Email and phone changes — the old value and the new one are kept for 365 days, then deleted automatically.
• The IP address you signed up from — stored on your account, and not deleted on either schedule.

Some things you see are served by other companies, so those companies see your IP address. The two that affect ordinary use:

• Google Fonts — every page loads its typeface from Google, so Google sees the IP address of every visitor, signed in or not.
• Giphy — GIFs play straight from Giphy’s servers, so Giphy sees the IP address of anyone who views a GIF, including a GIF inside a private direct message.

The full list, and what each one is for, is in the Privacy Policy; cookies are covered in the Cookies Policy. There is no self-serve data export — ask us for a copy and we do it by hand.

Getting help from a human

Pick the route that matches what you need — it is the fastest way to a real answer.

• Something breaks, or you are stuck — the contact page. Tell us what you did, what happened, and your username; a screenshot and a link help most.
• Someone is behaving badly — use Report on the content itself rather than email. It reaches the moderation queue with the post or profile attached.
• Your account is suspended — appeal on /suspension. One appeal at a time; sending it again straight away will not speed it up.
• A privacy request, such as a copy of your data — the contact page. Say what you are asking for in the first line, and write from the email address on your account.

There is no support chat and no phone queue, and we do not send an automatic acknowledgement — that is normal, not a failure. If you need to chase a message, reply to your own email rather than starting a new thread.

The rest of the documents